Privacy Policy (POPIA Compliant)

Last Updated: October 13, 2025

1. Introduction

Superior Spa & Bath (“we”, “us”, or “our”) is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, share, and protect your information when you engage with us — whether through our website https://superiorspa.co.za , by phone, email, or in person.

By using our website or services, you consent to the processing of your personal information as described in this policy and in our Cookie Policy.

2. Who We Are

Business Name: Superior Spa & Bath
Address: 8 1st Street, Montague Gardens, Cape Town, 7441
Email: info@superiorspa.co.za
Phone: 021 551 0890
Website: https://superiorspa.co.za

We specialise in the retail, installation, and maintenance of spas, baths, and related equipment.

3. Personal Information We Collect

We may collect and process personal information such as:

Your full name, contact details, and email address
Delivery or installation address
Purchase, service, or maintenance history
Information you voluntarily provide through contact or enquiry forms
Communication records (emails, phone calls, service requests)

For information about cookies, analytics, and online tracking, please refer to our Cookie Policy.

4. Purpose of Collection

We process your personal information for the following legitimate business purposes:

To respond to enquiries or requests for quotes
To process product sales, service, or maintenance bookings
To manage customer accounts and provide after-sales support
To send service-related communications
To comply with applicable laws and regulations

5. Sharing of Information

We only share personal data when necessary to fulfil our business or legal obligations, including with:

Delivery and installation partners
Payment and invoicing service providers
Website and IT support providers (for maintenance and hosting)
Government authorities when required by law

We do not sell, rent, or trade your personal information.

For cookie-related third-party data (e.g., Facebook, Instagram, or analytics tools), please review our Cookie Policy
.

6. Data Storage & Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined above or as required by law.

When data is no longer required, it is securely deleted or anonymised.

7. Security Measures

We use appropriate technical and organisational safeguards to protect personal information from unauthorised access, loss, or misuse.

These include secure systems, restricted access, and staff confidentiality agreements.

8. Your Rights Under POPIA

You have the right to:

Access your personal information held by us
Request correction or deletion of inaccurate information
Object to processing or withdraw consent where applicable
Lodge a complaint with the Information Regulator of South Africa

Information Regulator South Africa
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

9. Contacting Us

For any privacy-related questions or requests under POPIA, please contact:
Email: info@superiorspa.co.za
Phone: 021 551 0890
Address: 8 1st Street, Montague Gardens, Cape Town, 7441

For cookie-related preferences or concerns, please refer to our Cookie Policy.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The latest version will always be available at Privacy Policy

11. Acceptance

By using our website, submitting information, or engaging with us for products or services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.